
HELP NOW
Do you need help now?
If you or someone else is in immediate danger, safety comes before any message or material.
RRUGA is not an emergency service and cannot respond immediately.
Take action now for your safety
Contact a trusted person
Call a friend, family member, neighbor, or another person who can stay with you.
SEEK SUPPORTGo to a safer place
If you can without increasing the risk, leave the situation and go to safe people or services.
SEE STEPS 112 is the unique emergency number in Albania. Official source: AKMCIf you are not in Albania, use the verified number for local emergency services.
If you can, do these now
These simple steps can increase your safety.
- Keep your phone with you
Make sure your phone is on and charged. - Share your location
If it's safe, share your location with a trusted person. - Don't stay alone
Stay near other people or in a place where there are people. - Do not confront the person who is endangering you
Try to avoid confrontation and leave if possible. - In a medical emergency, follow the instructions of the 112 operator
Clearly describe the situation and follow their instructions.
When the situation is not immediate
If you are not in immediate danger, you can find further support here.
FOR NON-URGENT MATTERS ONLY
If you are not in immediate danger, you can write to us and we will get back to you as soon as possible.
In immediate danger:
Do not wait. Call 112 for immediate help.